
Chief Quality Operations Specialist
2 weeks ago
ISO Coordinator – Quality
Job Description:- Manage ISO 9001:2015 and ISO 14001:2015 requirements, lead internal audits, maintain compliance documentation, and support continuous improvement initiatives.
- Lead representative during ISO 9001:2015 and ISO 14001:2015 audits (internal & external)
- Maintain, review, and update Quality & Environmental Management System (QMS/EMS) documentation
- Conduct internal audits, track NCRs, and manage CAPA processes
- Train employees on ISO procedures, work instructions, and compliance requirements
- Drive continuous improvement initiatives across departments
- Handle customer quality documentation and promptly respond to quality-related queries
- Lead investigations for customer complaints in coordination with HQ and the Sales Team
- Manage customer-specific quality records, root cause analysis, and corrective actions
- Assist sales teams with quality and compliance documentation for tenders and proposals
- Provide compliance data for customer presentations and audits
- Coordinate with operations to ensure fulfillment of customer quality requirements
- Bachelor's degree in Engineering, Science, or Business Administration (or equivalent)
- 3–6 years in Quality Assurance, Compliance, or QA/QC roles with strong ISO audit exposure
- ISO 9001:2015 Internal Auditor Certification is mandatory
- ISO 14001:2015 or IMS Auditor Certification is preferred
- Familiarity with document control, NCR/CAPA processes, and operational workflows
- Strong documentation and record-keeping skills, excellent communication and interpersonal abilities to interact with auditors, customers, and cross-functional teams
- A team player interested in working in a collaborative environment
- Process-oriented mindset with problem-solving capability
- Proficiency in MS Office and ERP systems
- Supportive work environment with a focus on teamwork and safety
- Competitive salary based on experience
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