Expert Customer Solution Specialist

2 days ago

Thāne, Maharashtra, India beBeeCareer Full time ₹ 80,00,000 - ₹ 1,20,00,000
Job Title: Technical Support Advocate

We are looking for dedicated and skilled Technical Support Advocates to join our organization. If you have a knack for problem-solving and a strong desire to provide exceptional service, we want to meet you.

About the Role:

As a Technical Support Advocate, your primary responsibility will be to assist customers with technical issues related to software applications and hardware devices. This involves providing top-notch support through various communication channels such as phone, email, and chat.

You will work closely with cross-functional teams to resolve complex technical problems and identify opportunities for process improvements.

  • Technical Support
  • Problem-Solving
  • Customer Service
Key Responsibilities:
  1. Provide Technical Support: Assist customers with technical issues via phone, email, or chat.
  2. Analyze and Resolve Issues: Use analytical skills to diagnose and resolve technical problems in a timely manner.
  3. Collaborate with Teams: Work closely with internal stakeholders to resolve complex technical issues and improve processes.
  4. Document Knowledge: Maintain accurate records of customer interactions and technical solutions.
Requirements:
  • Education: Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Experience: 1-2 years of experience in a technical support role.
  • Skills: Excellent communication and problem-solving skills, knowledge of software applications and hardware devices, ability to work in a team environment.
What We Offer:
  • Competitive Salary: A competitive salary based on your qualifications and experience.
  • Opportunities for Growth: Opportunities to grow and develop your career in a dynamic and fast-paced organization.
  • Collaborative Environment: A collaborative and supportive work environment that fosters creativity and innovation.
How to Apply:

If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, please submit your application.

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