Campaign Manager

4 days ago


Lucknow, Uttar Pradesh, India beBeeAnalyst Full time ₹ 8,00,000 - ₹ 15,00,000
Dialer Real-Time Analyst

Location: Thane

Work Type: Full-time | Night Shifts

  • Key Responsibilities:
  • Real-time monitoring of inbound/outbound dialing campaigns.
  • Importing and managing dialer lists, starting/stopping campaigns as required.
  • Adjusting dialing pace and flagging agent behavior to leadership.
  • Managing agent profiles, assignments, and contact list criteria.
  • Daily scheduling adjustments in the Workforce Management system.
  • Auditing dialer settings to ensure compliance with regulations.
  • Collaborating with operations leadership to balance business goals.
  • Responding to requests, queries, and issues across departments promptly.

Required Skills and Qualifications:

  • Minimum 2 years of collections experience in a voice contact center.
  • Hands-on experience with LiveVox or similar dialer systems.
  • Advanced proficiency in MS Excel and data reporting.
  • Strong analytical and problem-solving skills in high-pressure environments.
  • Flexible to work after-hours or on-call when required.

Benefits:

No specific benefits are mentioned. However, working for a dynamic company like ours can have numerous benefits including career growth, skill development, and a fun work environment.



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