Operations and Client Services Director

2 weeks ago

Morādābād, Uttar Pradesh, India beBeeAccountability Full time ₹ 1,20,00,000 - ₹ 1,80,00,000
About the Job

As a key member of our operations team, you will play a vital role in delivering exceptional client outcomes by fully integrating and mobilising relationships with insurers.

We are seeking a highly skilled Operations Manager to contribute to the creation of our business unit's strategy and execute agreed strategies. The successful candidate will be responsible for ensuring operational activities are delivered per the agreed service level agreement and managing workflow effectively.

This is an excellent opportunity for a motivated and experienced professional to join our team and make a significant impact on our business.

Key Responsibilities
  • Strategy: Contribute to the creation of the short and long-term Business Unit (BU) strategy in collaboration with relevant stakeholders and execute agreed strategies.
  • Operations Management/Operational Effectiveness: Ensure operational activities are delivered per the agreed service level agreement, manage workflow, handle escalations, proactively engage resources to address issues and effectively delegate workload across the leadership team.
  • People Management/Development: Develop effective succession planning for oneself and all critical roles within the team, develop line managers through coaching and teambuilding while serving as an escalation point for operational issues and complaints.
Required Skills and Qualifications
  • Strategic thinking and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work effectively in a fast-paced environment
  • Strong analytical and technical skills
  • Leadership and management skills
  • Proven track record of success in a similar role
Benefits

Our company offers a competitive salary and benefits package, including a generous bonus scheme, comprehensive training and development opportunities, and a supportive and collaborative work environment.

Others

We are committed to equality, diversity and inclusion in the workplace. All applicants must be eligible to work in the UK. We reserve the right to close the advert early should we receive sufficient applications.

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