ServiceNow Software Engineer
4 weeks ago
As a ServiceNow Software Engineer at Comptech Associates, you will be responsible for designing, developing, and implementing ServiceNow applications, modules, and workflows to support business processes and requirements.
**Key Responsibilities:**
- ServiceNow Development: Design, develop, and implement ServiceNow applications, modules, and workflows to support business processes and requirements.
- Configuration and Customization: Customize ServiceNow platform components such as forms, fields, tables, UI policies, business rules, and client scripts to enhance user experience and meet specific business needs.
- Integration: Integrate ServiceNow with other enterprise systems, databases, and external applications using REST, SOAP, or other integration methods.
- Automation: Identify opportunities for automation within the ServiceNow platform and develop solutions to streamline processes, improve efficiency, and reduce manual effort.
- Incident and Problem Management: Collaborate with the IT Service Management (ITSM) team to develop and maintain effective incident, problem, and change management processes within ServiceNow.
- Reporting and Analytics: Create and maintain reports, dashboards, and analytics within ServiceNow to provide insights and support data-driven decision-making.
- Testing and Deployment: Perform thorough testing of developed solutions, including unit testing, system testing, and integration testing, and ensure successful deployment to production environments.
- Documentation and Training: Prepare technical documentation, including design specifications, user guides, and standard operating procedures. Conduct training sessions and provide support to end-users as needed.
- Best Practices and Continuous Improvement: Stay up to date with ServiceNow platform upgrades, new features, and industry best practices. Proactively identify areas for improvement and propose innovative solutions.
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