Software Engineer ServiceNow
1 week ago
JD ServiceNow Knowledge Management:
Looking for SME with strong and extensive knowledge in Problem Management and Knowledge Management, with a minimum of 5years of experience.
Primary Skills / Mandatory skills: Primary skill is Incident Management and secondary skill is ServiceNow Knowledge Mgmtc & BMC - BEM (BMC Event Manager).
Experience: 6+years.
Location: Chennai.
Actively facilitate creation of documentation and other knowledge resources by employees internal and external to Global Cloud Services, while driving compliance with established knowledge management policies, practices, and standards
Edit newly-submitted and existing knowledge base content for quality and effectiveness
Actively manage feedback and curation of published information
Provide in-depth technical editing of various documentation for use by Global Cloud Services and other staff
Create and deliver training on the development and management of documentation and other knowledge resources
Analyze feedback, usage statistics, and other data to prioritize creation and improvement of knowledge resources
Collaborate with other employees to agree terminology and ensure its consistent use across knowledge resources
Create, analyze, and report on metrics to measure the usage, adoption, success of knowledge resources
Strong organizational, self-directed, analytical, and decision-making skills to thrive with aggressive time-sensitive deadlines
Working knowledge of HTML
Advanced Microsoft Word, Excel, PowerPoint, and Visio skills
Strong collaboration skills, and an ability to interoperate effectively with highly-technical engineering staff
Ability to quickly learn new concepts, skills, and processes
Solid in-person and remote presentation skills
Desired Skills:
Extensive experience managing content in SharePoint—including team sites
Previous experience developing and managing documentation for a global organization
Proficient with Photoshop or similar graphic design packages
ITIL Foundation Certification or equivalent knowledge of ITIL/ITSM
Knowledge of cloud technology and distributed computing
Previous experience with ServiceNow or similar products
With Regards,
Victor
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