Software Engineer ServiceNow

1 week ago


India Live Connections Full time

JD ServiceNow Knowledge Management:

Looking for SME with strong and extensive knowledge in Problem Management and Knowledge Management, with a minimum of 5years of experience.

Primary Skills / Mandatory skills: Primary skill is Incident Management and secondary skill is ServiceNow Knowledge Mgmtc & BMC - BEM (BMC Event Manager).

Experience: 6+years.

Location: Chennai.

Actively facilitate creation of documentation and other knowledge resources by employees internal and external to Global Cloud Services, while driving compliance with established knowledge management policies, practices, and standards

Edit newly-submitted and existing knowledge base content for quality and effectiveness

Actively manage feedback and curation of published information

Provide in-depth technical editing of various documentation for use by Global Cloud Services and other staff

Create and deliver training on the development and management of documentation and other knowledge resources

Analyze feedback, usage statistics, and other data to prioritize creation and improvement of knowledge resources

Collaborate with other employees to agree terminology and ensure its consistent use across knowledge resources

Create, analyze, and report on metrics to measure the usage, adoption, success of knowledge resources

Strong organizational, self-directed, analytical, and decision-making skills to thrive with aggressive time-sensitive deadlines

Working knowledge of HTML

Advanced Microsoft Word, Excel, PowerPoint, and Visio skills

Strong collaboration skills, and an ability to interoperate effectively with highly-technical engineering staff

Ability to quickly learn new concepts, skills, and processes

Solid in-person and remote presentation skills

Desired Skills:

Extensive experience managing content in SharePoint—including team sites

Previous experience developing and managing documentation for a global organization

Proficient with Photoshop or similar graphic design packages

ITIL Foundation Certification or equivalent knowledge of ITIL/ITSM

Knowledge of cloud technology and distributed computing

Previous experience with ServiceNow or similar products

With Regards,

Victor


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