ServiceNow CMDB Consultant

3 weeks ago

India Alcor Solutions, Inc. Full time

As a Senior ServiceNow CMDB Consultant on our team, you'll have the opportunity to engage directly with customers during implementations. This includes leading workshops, gathering requirements, delivering demonstrations, and outlining future roadmaps.

While this role does not require coding, development, or system administration, a solid understanding of ITOM products, integrations, and both data center and cloud infrastructure environments is crucial.

What you'll be doing:

  • Responsible for delivering implementations focused on IT Operations and Asset Management leveraging IT Datacenter technologies, SAM, DevOps and cloud initiatives with ServiceNow applications that focus on CMDB/CSDM, service mapping, discovery, event management, and cloud management.
  • Contribute to and maintain a showcase of ITOM and ITAM solution configurations, stories, and test use cases created on the ServiceNow platform.
  • Elicit, document, and maintain requirements that enable Solution developers to deliver the value of IT Operations Management on the ServiceNow platform.
  • Strong alignment with architect and engineering teams on delivery standards.
  • Provide ITOM and Asset mentoring and training to customers, peers and other through opportunities to promote digital transformation.
  • Demonstrate the ITOM products, to prospects and existing customers, both onsite and remote.
  • Lead workshop sessions collaborating with clients and developers to ensure requirements are met and ensure integrations support CMDB/CSDM and asset integrity.

What you'll bring with you:

  • Minimum 7 years experience with Asset Implementations on a major Service Management Platform, such as ServiceNow or BMC Remedy
  • Ability to lead an Asset and Configuration Management Workshop
  • Ability to write requirement stories and proper acceptance criteria
  • Ability to lead client teams through story refinement workshops
  • Ability to train and transfer knowledge on the asset lifecycle process in a client workshop
  • Experience and ability to lead a ServiceNow Asset Management Implementation with the following:
  • Asset and Configuration Item Synchronization
  • Implementing Model Management
  • Understanding of asset contracts and warranty use cases
  • Ability to decipher and understand advanced shipping notice (ASN)process and integration with asset suppliers
  • Knowledge of Asset Full life cycle tracking of hardware and software assets
  • Knowledge of Automated request management and fulfillment
  • Software license management compliance and remediation
  • Configured Asset, Inventory, Procurement, Service Catalog, CMDB, Field Normalization, and Software License Management Modules
  • Understanding of ServiceNow Asset Business Rules and Workflows
  • Experience in Legacy data migration, conversions, and off boarding from a different enterprise platform
  • Deep understanding of ServiceNow Asset and Configuration data normalization and rationalization

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