ServiceNow CMDB Senior Developer

2 months ago

India Northern Trust Full time

About Northern Trust

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Position Overview

We are seeking a skilled and experienced ServiceNow CMDB Senior Developer to join our team. The primary responsibility of this role is to design, develop, and maintain the Configuration Management Database (CMDB) within the ServiceNow platform. The ideal candidate will need to have a strong background in ServiceNow development, with expertise in CMDB configuration, customization, and integration.

Major Duties

  • Lead the development and support for CMDB & AMDB ServiceNow; provide coaching, guidance, training, and support to IT and business stakeholders
  • Lead the research, analysis, and development of new capabilities, applications and new modules in our IT Service Management enterprise environment directly related to SACM processes
  • Design, develop, and maintain complex ServiceNow workflows Implementation of Service Now for ITSM, Discovery, Orchestration
  • Monitor health, usage, and overall compliance of the ServiceNow CMDB and its applications; coordinates support for application and platform upgrades
  • Identify, configure, troubleshoot, test, and resolve issues
  • Create user-training material and conduct classroom-style and 1x1 training sessions for our stakeholders
  • Interface with customer team members to capture business requirements and translate them into appropriate technical solutions
  • Develop applications from business requirements and/or technical design documents.
  • Develop, manages and tests application code, user interface and third-party integration components using prescribed application development guidelines.
  • Provide process and technical solution options, risks and impacts.
  • Ensure quality work product and deliver a product that requires less revision.
  • Recognize and report issues before they adversely impact the project schedule.
  • Respond to Service Requests and assist with incident resolution.
  • Create and maintain process documentation for team and users.
  • Develop Automated Testing test cases for functional and regression testing.
  • Builds positive relationships with all partners.
  • Prepares project phase reports, including requirements, feasibility, definition and design. May also review and validate requirements, definition and design to evaluate production impact and support requirements
  • Evaluates and makes recommendations on techniques, practices or technologies that would enhance business needs. Also ensures continuous process improvements
  • Acts as the technical or business consultant on project development/production health, new techniques and the implementation of new processes.
  • Able to serve as a key subject matter expert and mentor Analyst level employees

Qualified Candidates Must Have

  • Bachelor's degree in computer science, Information Technology, or related field.
  • ServiceNow Developer Certifications
  • 6-10 years of ServiceNow Development Experience
  • Experience Developing Solutions supporting Asset & Configuration Management
  • SaaS Experience / Cloud Development Experience
  • Experience with web-based development languages (JavaScript, Angular JS, HTML, CSS, AJAX, XML)
  • Strong analytical, estimating and problem-solving skills
  • Excellent communication, interpersonal and collaboration skills
  • Ability to explain technical information
  • Ability to be flexible, adaptable and learn new concepts quickly
  • Ability to work effectively in a team environment with aggressive deadlines and multiple priorities
  • Positive can-do attitude and willingness to lead, teach, and learn
  • Strong interpersonal skills, customer centric attitude, ability to deal with cultural diversity
  • Proven team player and team builder.
  • Analytical and problem-solving skills are needed for systems guidance
  • Ability to manage multiple and often conflicting tasks; effectively prioritize
  • Experience Developing in Mobile Studio and Flow Designer a plus
  • Experience with developing Integration with external tools or experience with Integration Hub a plus
  • Experience with enabling Mobile App
  • Strong experience with out of box functionalities and leading version upgrades efforts

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