Operations Director

7 days ago


Delhi, Delhi, India Hiring Trendz Placement Services Full time
Operations Manager Job Description

Hiring Trendz Placement Services is seeking an experienced Operations Manager to oversee the daily operations of our hotel. The successful candidate will be responsible for ensuring the efficient and effective operation of all hotel facilities and services.

Key Responsibilities:
  • Operations Management: Oversee and manage the daily operations of the hotel, including front desk, housekeeping, food and beverage, and maintenance departments.
  • Customer Service: Develop and implement policies and procedures to maintain high standards of customer service and guest satisfaction.
  • Staff Management: Coordinate with department heads to establish goals, objectives, and performance standards. Monitor and evaluate staff performance, providing feedback and training as needed.
  • Financial Management: Manage and control operational expenses to meet budgetary goals.
  • Quality and Safety: Conduct regular inspections to ensure adherence to quality and safety standards.
  • Guest Relations: Handle guest complaints and resolve issues in a timely and satisfactory manner.
  • Revenue Growth: Collaborate with sales and marketing teams to maximize revenue and occupancy rates.
  • Vendor Management: Maintain positive relationships with vendors, suppliers, and contractors.
  • Process Improvement: Implement strategies to improve operational efficiency and guest experience.

The ideal candidate will have a strong background in hotel operations, excellent leadership and communication skills, and the ability to work effectively in a fast-paced environment.



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