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21 hours ago
Reward Operations Director Job Description
Job Role:The Reward Operations Director will lead the operational delivery of all reward activities, acting as the second point of escalation for business-as-usual (BAU) matters across compensation, benefits, and incentives.
- Lead the operational delivery of reward processes including job architecture, salary ranges, market profiles, benefits administration oversight, and incentive scheme governance.
- Act as 2nd point of escalation for BAU queries (stage 1 resolution handled by Analysts and Retail Incentive Specialists).
- Oversee and project manage cyclical reward activities (e.g. Total Global Benefits Survey, Annual Compensation Review) ensuring timelines and quality standards are met.
- Partner with Payroll (UK and international) to ensure benefit processes are accurate and compliant, acting as managerial back-up for UK benefits governance.
- Coach, mentor, and develop the Reward Analysts to build capability and resilience in the team.
- Oversee ad-hoc reward projects ensuring delivery against agreed objectives.
- Drive process improvement, automation, and standardisation of reward operations across markets.
- Maintain strong compliance with legal, tax, and data protection requirements in all reward processes.
- Significant experience in Reward/Compensation & Benefits operations within a complex, multi-country organisation.
- Strong people management skills with experience leading analysts/specialists.
- Advanced Workday capability (reporting, compensation modules) desirable.
- Proven ability to manage cyclical reward processes to tight deadlines.
- Strong analytical skills with advanced Excel / modelling capability.
- Confident communicator able to influence at senior levels and manage escalations.
This role offers a unique opportunity for an experienced Reward professional to join our team and drive forward-thinking initiatives that enhance our organisational performance.
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