Chief Clinic Operations Manager

2 weeks ago


Bengaluru, Karnataka, India beBeeBusiness Full time ₹ 40,00,000 - ₹ 50,00,000
Centre Head

 

The Centre Head is accountable for the overall performance and success of the clinic, driving revenue growth, customer satisfaction, and operational excellence. This role involves leading cross-functional teams to deliver a superior client experience aligned with brand standards.

Main Responsibilities
  • Growth & Sales
    • Drive revenue and profitability targets
    • Develop sales strategies through consultations, upselling, cross-selling, and service bundling
    • Monitor daily/weekly performance indicators and ensure KPIs are met
  • Operations & Service Excellence
    • Maintain smooth functioning of all clinic services (slimming, beauty, dermatology, wellness)
    • E nsure adherence to hygiene, safety, and quality standards
    • Oversee inventory management, billing, and cash handling processes
  • Team Management
    • Lead, coach, and motivate the clinic team (Centre staff, Slimming Heads, Beauty Heads, Counselors)
    • Conduct regular performance reviews and appraisals
    • Foster a culture of accountability, service focus, and sales orientation
  • Client Experience
    • Guarantee consistent high-quality experiences for every client
    • Resolve client escalations and maintain high NPS & client retention rates
    • Implement loyalty and referral programs
  • Compliance & Reporting
    • Adhere to company policies, procedures, and statutory requirements
    • Ensure accurate documentation for audits and reviews
    • Provide regular performance updates to regional leadership
  • Business Development
    • Establish local partnerships (RWAs, corporates, gyms, wellness camps) for footfall generation
    • Collaborate with marketing & BTL teams for city-specific activations


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