Clinic Operations Manager

14 hours ago


Bengaluru, Karnataka, India beBeeOperations Full time ₹ 15,00,000 - ₹ 20,00,000

Job Summary:

Clinic Operations Manager

The Clinic Operations Manager is responsible for the overall performance of our clinics, overseeing revenue, customer experience, and operational excellence.

Main Responsibilities:

  • Business Growth: Deliver clinic revenue and profitability targets by driving sales through consultations, upselling, cross-selling, and service bundling. Track daily/weekly MIS and ensure key performance indicators (KPIs) are met.
  • Operations Management: Ensure smooth functioning of all clinic services, maintaining high standards of hygiene, safety, and quality. Oversee inventory, billing, and cash management processes to optimize efficiency.
  • Team Leadership: Manage, coach, and motivate the clinic team to deliver exceptional results. Conduct regular reviews and performance appraisals to build a culture of accountability, service, and sales focus.
  • Customer Experience: Ensure every client receives a consistent, high-quality experience by resolving escalations and implementing loyalty and referral programs.
  • Compliance and Reporting: Adhere to company standards and statutory requirements, ensuring proper documentation for audits and reviews. Provide regular performance updates to regional leadership.
  • Business Development: Develop local partnerships for footfall generation and collaborate with marketing teams for city-specific activations.

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