Inbound Call Handling Expert
5 days ago
**Dialer System Manager Role:**
PW (PhysicsWallah) seeks an Inbound Call Handling Expert to oversee the management of dialer systems and optimize customer interactions.
Responsibilities include:
• Managing and maintaining dialer systems for efficient call handling.
• Responding to customer inquiries, resolving issues, and escalating concerns when necessary.
• Analyzing call data to identify trends and areas for improvement.
• Collaborating with the team to implement process improvements and increase customer satisfaction.
**Requirements:**
- Experience in call center operations or a related field.
- Proficiency in operating dialer systems and CRM software.
- Strong analytical and problem-solving skills.
- Ability to work collaboratively as part of a team.
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Inbound Call Specialist
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Call Center Operations Specialist
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