Call Center Representative

4 days ago


Delhi, Delhi, India TLC DigiTech Pvt. Ltd. Full time

About Our Company

TLC DigiTech Pvt. Ltd. is a leading provider of innovative solutions in the digital technology sector.

Our team is dedicated to delivering exceptional customer experiences through personalized support and service.

Job Description

We are seeking an Inbound Customer Service Representative to join our team.

The ideal candidate will have prior experience in customer-facing roles, with a proven track record of success.

Key Responsibilities

  • Manage high volumes of inbound calls, providing timely and effective support to customers.
  • Foster strong relationships with customers, identifying their needs and providing tailored solutions.
  • Identify opportunities to upsell products and services, capturing new business opportunities.
  • Maintain accurate records of all conversations in our call center database.
  • Participate in ongoing training and development programs, enhancing knowledge and skills.
  • Meet or exceed individual and team performance targets.

Requirements

Essential Skills and Experience

  • Prior experience in customer support roles, preferably in a call center environment.
  • A proven track record of consistently meeting or exceeding performance targets.
  • Excellent verbal and written communication skills, with the ability to actively listen and respond effectively.
  • Familiarity with CRM systems and best practices.
  • A customer-centric approach, with the ability to adapt to diverse personality types.
  • Ability to multitask, prioritize tasks, and manage time efficiently.
  • High school degree or equivalent qualification.


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