CPE Soft Services Manager

2 weeks ago


Mumbai, Maharashtra, India Compass Group India Full time
Job Overview

The successful candidate will be responsible for providing solution-based services in Western India, encompassing commercial scoping of work and service delivery. This role requires a strong focus on Soft Services, including housekeeping, troubleshooting of service quality, root cause analysis, and restoring services quality. Additionally, the candidate will be responsible for technical and soft skills training to all sites, process deployment and improvement at all locations, site audits, CAPA closures, and executing continuous improvement projects. The role also entails planning for business continuity, process, product, and solution innovation, as well as supporting new site mobilization and regular reporting and managing dashboards. Travel to the West region will be required.

Key Qualifications
Preferably from the facility management industry or hospitality industry.

Responsibilities
  • Provide solution-based services in Western India
  • Focus on Soft Services, including housekeeping and troubleshooting
  • Conduct technical and soft skills training to all sites
  • Deploy and improve processes at all locations
  • Audit sites and close CAPAs
  • Execute continuous improvement projects
  • Plan for business continuity
  • Innovate processes, products, and solutions
  • Support new site mobilization
  • Manage dashboards and report regularly


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