Driving Innovation in Hospitality

1 week ago

Cochin, Kerala, India beBeeExpert Full time ₹ 8,00,000 - ₹ 12,00,000
Research and Development Expert

We are committed to delivering exceptional service and creating memorable stays that our guests will cherish. Our hotels provide comfort and luxury, ensuring a remarkable experience every time. We believe in hospitality that exceeds expectations.

Job Overview

This is a full-time on-site role for a Research and Development Expert at Uno Hotels based in India. The R&D Expert will be responsible for conducting research, developing new products and services, performing tests, analyzing data, and communicating findings to relevant stakeholders.

The R&D Expert in the hotel industry typically operates within the corporate or corporate-supported property level, driving innovation and process optimization. The role blends market research, product development, guest experience enhancement, and operational efficiency.

Key Responsibilities:
  • Market Analysis: Benchmark competitors, track global hospitality trends, and identify guest behavior patterns to inform product/service innovations.
  • Concept Development: Assist in creating new F&B concepts, wellness programs, room designs, or technology integrations aligned with brand positioning.
  • Sustainability Projects: Research eco-friendly solutions (energy efficiency, waste reduction, sustainable sourcing) to improve brand reputation and meet compliance requirements.
  • Technology Integration: Pilot digital tools (AI-driven guest services, smart rooms, self-check-in kiosks) and gather data on ROI.
  • Guest Experience Testing: Conduct focus groups, prototype testing, and gather guest/employee feedback for continuous refinement.
  • Operational Efficiency: Identify and test innovations to reduce cost-per-occupied-room (CPOR), streamline housekeeping, or optimize procurement.
  • Cross-Functional Collaboration: Work with operations, marketing, design, and culinary teams to roll out new initiatives.
Required Skills:
  • Data analysis and reporting
  • Market research and benchmarking
  • Knowledge of hospitality operations (front office, F&B, rooms division)
  • Project management
  • Creativity balanced with business acumen

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