HR Operations Team Lead

2 weeks ago


Bengaluru, Karnataka, India beBeeClient Full time ₹ 18,41,000 - ₹ 26,29,000

Job Title: Tier 1 HR Helpdesk Client Manager

The primary responsibility of this role is to lead teams responsible for managing Tier 1 HR related queries from clients, line managers, vendors, and other third parties based on procedures defined, instructions provided, and knowledge bases available.

Key Responsibilities:

  • Lead teams in managing Tier 1 HR helpdesk for global employees
  • Experience in using workflow / case management tools like ServiceNow, Remedy, etc.
  • Good understanding of various HR systems / applications
  • Basic understanding of MIS
  • Good understanding of quality methodology and tools
  • Good understanding of service level agreements and contractual compliance requirements
  • Excellent Excel and presentation skills
  • Excellent client and stakeholder management skills

Requirements:

  • 10-12 years of experience in HR operations
  • Minimum 15 years of regular, full-time education (10 + 2 + 3)
  • Graduate in any discipline can apply

Working Conditions:

  • Should be comfortable with night & rotational shifts on a 24*7 basis

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