ServiceNow Solutions Architect

2 days ago

Vadodara, Gujarat, India beBeeTechnical Full time ₹ 2,00,00,000 - ₹ 2,50,00,000
ServiceNow Technical Lead

The Role:

We are seeking an experienced ServiceNow Technical Lead to oversee a team of professionals, manage incoming work, assign tasks, and serve as the primary point of contact for customers.

Key Responsibilities:
  • Work Management: Prioritize, organize, and manage incoming ServiceNow-related tasks, ensuring timely delivery.
  • Task Assignment: Allocate tasks to team members based on skillsets, workload, and project requirements to optimize team performance and meet deadlines.
  • Customer Engagement: Act as the primary liaison with customers, gathering and clarifying requirements, providing updates on project progress, and ensuring customer satisfaction.
  • Team Leadership: Mentor and guide team members, fostering a collaborative environment, providing technical guidance, and supporting professional development.
  • ServiceNow Expertise: Oversee the design, development, and implementation of ServiceNow solutions, ensuring alignment with best practices and business objectives.
  • Process Improvement: Identify opportunities to optimize workflows, automate processes, and enhance ServiceNow platform functionality.
  • Reporting and Metrics: Track team performance, monitor KPIs, and provide regular reports to stakeholders on project status, team productivity, and service delivery.
  • Issue Resolution: Escalate and resolve complex technical or customer issues, ensuring minimal disruption to service delivery.

Requirements:

To be successful in this role, you will need:

  • Strong technical expertise: In-depth knowledge of ServiceNow platforms, configurations, and integrations.
  • Leadership skills: Ability to lead, motivate, and guide a team of professionals.
  • Communication skills: Excellent written and verbal communication skills, with the ability to effectively engage with customers and team members.
  • Problem-solving skills: Proven ability to analyze complex problems, identify solutions, and implement effective resolutions.
  • Collaboration skills: Ability to work closely with cross-functional teams, including IT, project management, and business units.

What We Offer:

This is an exciting opportunity to join our team and contribute to the success of our organization. As a ServiceNow Technical Lead, you will have the chance to:

  • Develop your career: Take on new challenges, learn from experienced professionals, and develop your skills and expertise.
  • Work with cutting-edge technology: Stay up-to-date with the latest ServiceNow features, releases, and best practices.
  • Make a difference: Contribute to the success of our organization, drive process improvements, and deliver high-quality solutions to customers.

How to Apply:

If you are a motivated and experienced ServiceNow Technical Lead looking for a new challenge, please submit your application. We look forward to hearing from you

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