Luxury Glamping Reservation Expert
4 weeks ago
We are a premier luxury glamping resort nestled in the scenic hills of Uttarakhand. Our commitment to delivering a bespoke experience amidst nature's beauty has made us renowned for creating memorable stays for our guests.
Job OverviewThe Reservation Executive will play a key role in representing the resort's brand and ensuring a smooth booking experience for our clientele. This position requires exceptional communication, problem-solving skills, and attention to detail to guarantee seamless booking arrangements.
Key Responsibilities:- Manage Reservations: Handle reservations through direct calls, WhatsApp messages, Instagram, Facebook, and emails.
- Guest Communication: Ensure prompt and professional responses to all inquiries, maintaining a warm and helpful tone in alignment with our brand's standards.
- Booking Process Management: Process bookings by gathering required information (e.g., guest details, payment method, special requests) and updating them on our Property Management System (Ezee PMS).
- Availability and Rates: Check room availability and rate details, and assist with providing accurate quotations and special offers.
- Payment Collection: Manage payments through UPI, bank transfer, and Razorpay; follow up on payments, and provide assistance for any payment-related queries.
- Follow-Up and Conversions: Conduct timely follow-ups with guests who have not yet confirmed their bookings, aiming to convert inquiries into confirmed reservations.
- Cancellations and Modifications: Handle requests for changes or cancellations per our policy and guide guests on alternative options if required.
- Coordination with Operations Team: Ensure seamless communication of special requests or booking specifics to the operations team.
- Documentation and Reporting: Maintain accurate records of all bookings, track reservation KPIs, and provide reports to the Reservations Manager as needed.
- Bachelor's degree in Hospitality, Business Administration, or a related field.
- A minimum of 2-3 years of experience in a reservations role within the hospitality industry is preferred.
- Strong verbal and written communication skills.
- High proficiency in MS Office Suite and familiarity with PMS systems (experience with Ezee PMS is a plus).
- Excellent organizational skills and attention to detail.
- Ability to work in a fast-paced environment and manage multiple channels of inquiries.
- Estimated salary: ₹250,000 - ₹350,000 per annum
- Competitive salary package post-probation with performance-based incentives.
- Exposure to a luxury hospitality brand with a dynamic work environment.
- Growth and career development opportunities within the organization.
- Work in a collaborative and supportive team committed to high standards in guest experience.
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mussoorie, India Everest Base Camp, Mussoorie Full timeJob Title: Reservation Executive Location: Gurugram, Haryana, India Department: Reservations Reporting to: Head of Reservations About Us: Everest Base Camp, Mussoorie, is a premier luxury glamping resort nestled in the scenic hills of Uttarakhand. Renowned for delivering a bespoke experience amidst nature’s beauty, we are committed to creating memorable...
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mussoorie, India Everest Base Camp, Mussoorie Full timeJob Title: Reservation ExecutiveLocation: Gurugram, Haryana, IndiaDepartment: ReservationsReporting to: Head of ReservationsAbout Us:Everest Base Camp, Mussoorie, is a premier luxury glamping resort nestled in the scenic hills of Uttarakhand. Renowned for delivering a bespoke experience amidst nature’s beauty, we are committed to creating memorable stays...
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mussoorie, India Everest Base Camp, Mussoorie Full timeJob Title: Reservation Executive Location: Gurugram, Haryana, India Department: Reservations Reporting to: Head of Reservations About Us: Everest Base Camp, Mussoorie, is a premier luxury glamping resort nestled in the scenic hills of Uttarakhand. Renowned for delivering a bespoke experience amidst nature’s beauty, we are committed to creating memorable...
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