Customer Service Liaison in Luxury Glamping
4 weeks ago
Overview: We are seeking a skilled Customer Service Liaison to join our team at Everest Base Camp, Mussoorie. As a key member of our hospitality team, you will be responsible for providing exceptional customer service and ensuring that our guests have a memorable experience.
Estimated Salary: ₹500,000 - ₹800,000 per annum (dependent on experience).
Job Description:
We invite applications from individuals who possess excellent interpersonal and communication skills, with the ability to interact confidently and courteously with guests from diverse backgrounds.
Main Responsibilities:
- Serve as the primary point of contact for guests, providing personalized assistance and ensuring their needs are met promptly and effectively.
- Welcome guests upon arrival with warmth and professionalism, offering detailed information about resort amenities, activities, and dining options, including our in-house restaurant.
- Coordinate reservations and seating arrangements for guests dining at the restaurant, ensuring smooth operations and exceptional dining experiences.
- Actively engage with guests throughout their stay, anticipating their preferences and proactively addressing any concerns or requests to enhance their overall satisfaction.
- Manage guest feedback and complaints efficiently, resolving issues in a timely and empathetic manner to uphold the resort's reputation for excellence.
- Collaborate closely with other departments, including housekeeping, maintenance, and food and beverage, to ensure seamless guest experiences across all areas of the resort.
- Organize and facilitate special events, celebrations, and activities for guests, working closely with the restaurant team to coordinate dining arrangements and customize experiences as per guest preferences.
- Stay updated on local attractions, events, and activities, providing recommendations and assistance to guests looking to explore the surrounding area.
Requirements:
To succeed in this role, you will require:
- A bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.
- Proven experience in a guest-facing role within the hospitality industry, preferably in a luxury resort or hotel environment.
- Exceptional interpersonal and communication skills, with the ability to interact confidently and courteously with guests from diverse backgrounds.
- Strong organizational and multitasking abilities, with a keen attention to detail and the ability to prioritize tasks effectively in a fast-paced environment.
- Proficiency in reservation management systems and other hospitality software, with the ability to quickly learn and adapt to new technologies.
- Excellent problem-solving skills, with a proactive approach to addressing guest concerns and resolving issues promptly and satisfactorily.
- A passion for delivering outstanding customer service and creating memorable experiences for guests, coupled with a genuine interest in hospitality and guest relations.
- Flexibility to work a variety of shifts, including weekends, evenings, and holidays, as required by the demands of the role and the resort's operations.
- Knowledge of local attractions, dining options, and recreational activities, with the ability to provide informed recommendations and assistance to guests looking to explore the area.
About Us: Everest Base Camp, Mussoorie is a luxury glamping resort nestled in the picturesque hills of Uttarakhand. Our resort offers an unforgettable escape, where guests can experience the magic of nature amidst luxurious comfort. We take pride in delivering exceptional customer service and creating memorable experiences for our guests.
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