
Global User Experience Expert
6 days ago
Elevate the user experience of thousands of enterprise customers as a Technical Support Engineer on a ServiceNow-driven ecosystem.
We seek an individual who can troubleshoot and transform user experience into excellence. If you're passionate about debugging, obsessed with clean code, and ready to work on a global SaaS platform, this role is ideal for you.
As a Technical Support Engineer, you will resolve technical issues, clarify unexpected behaviors, and respond with precision across web, chat, email, and calls.
Key Responsibilities- Dive deep into the ServiceNow platform using logs, dev tools, and your expertise to find answers.
- Collaborate with global teams to continuously enhance product usability and performance.
- Bring clarity to complexity - whether it's a tricky AJAX call or a UI glitch, you'll untangle the knots.
- Share feedback that shapes future products, tools, and internal processes.
To excel in this role, you should have 2+ years of experience with ServiceNow (Support, Implementation, or Development) and knowledge of AngularJS, AJAX, JavaScript, HTML/CSS, XML.
You should also possess basic grasp of OOP principles & SQL, solid debugging chops – logs, root cause analysis, platform performance, and excellent communication - both spoken and written.
A Bachelor's degree in Computer Science or equivalent experience is required.
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