Customer Service Support Professional

6 days ago

Palakkad, Kerala, India beBeeSupport Full time ₹ 9,00,000 - ₹ 15,00,000
Job Opportunity

We are seeking a skilled Support Engineer to fill a key role in our technical staff.

Key Responsibilities:

  • Monitoring the infrastructure on a regular schedule, including CPU, memory, hard disk size, log size, and other vital server parameters.
  • Reporting any performance issues beyond thresholds to the relevant teams.
  • Monitoring scheduled tasks on the system and verifying their successful completion.
  • Rerunning failed tasks as needed.
  • Reporting technical errors to L2/L3 teams for resolution.
  • Monitoring email, Teams channels, and ticketing systems for new items/tickets.
  • Updating tickets with initial responses and gathering additional details from stakeholders or other teams as required.
  • Reproducing issues in testing environments and providing input to L2 team members.
  • Validating issue fixes in internal testing environments based on customer feedback.

Required Skills:

  • Minimum 3+ years of customer-facing experience.
  • At least 3 years of experience in managing application or infrastructure support at the L1 level.
  • SailPoint or IAM system support experience is highly desirable.
  • Strong written and verbal communication skills.
  • Technical background in Java, Scripting an advantage.

This role requires strong technical knowledge and excellent communication skills. If you have a passion for problem-solving and enjoy working in a fast-paced environment, we encourage you to apply.

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