Zendesk Workflow Strategist

2 days ago

Hyderabad, Telangana, India beBeeExpert Full time ₹ 1,20,00,000 - ₹ 1,40,00,000

Job Title: Zendesk Specialist

We are seeking a skilled professional to support the execution of our platform's strategic roadmap. This role emphasizes operational excellence and user satisfaction through optimized configurations and responsive problem-solving.

Key Responsibilities:
  • Workflow Implementation:
    • Configure and implement workflows as directed by our Architect to meet business requirements.
    • Leverage Autonomous AI Agent capabilities to enhance automation and agent productivity.
    • Ensure workflows are efficient, maintainable, and aligned with platform standards.
  • Operational Excellence:
    • Troubleshoot and resolve technical issues related to platform performance.
    • Monitor daily operations of the Zendesk platform, addressing abnormalities promptly.
    • Ensure integrations with third-party tools function reliably.
  • Collaboration and Training:
    • Partner with our Architect to understand strategic priorities and translate them into operational tasks.
    • Train end-users and provide ongoing support to improve user experience and satisfaction.
  • Platform Optimization:
    • Identify opportunities to improve platform performance and efficiency.
    • Implement updates and improvements to ensure the platform remains aligned with best practices.

Requirements:

  • Hands-on experience in configuring and implementing workflows in Zendesk.
  • Familiarity with Zendesk Autonomous AI Agent functionalities.
  • Strong problem-solving and troubleshooting abilities.
  • Effective collaboration and training skills.

About Us:

We prioritize innovation and customer satisfaction, striving to create a collaborative environment where our employees can grow and thrive.

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