Zendesk Specialist

3 days ago

Hyderabad, Telangana, India Zyoin Group Full time

Position: Zendesk Specialist

Location: Hyderabad (4 Days Work from Office)

Experience: 7+ Years

Employment Type: Full-time

Email ID for CV sharing: shivangi@zyoin.com

Purpose of the Job:

The Zendesk AI Specialist supports the execution of the platform's strategic roadmap by managing the implementation of workflows, maintaining platform functionality, and ensuring seamless integration of Autonomous AI Agent capabilities. This role emphasizes operational excellence and user satisfaction through optimized configurations and responsive problem-solving.

Core Responsibilities:

Workflow Implementation

  • Configure and implement workflows as directed by the Zendesk Architect to meet business requirements.
  • Leverage Autonomous AI Agent capabilities to enhance automation and agent productivity.
  • Ensure workflows are efficient, maintainable, and aligned with platform standards.

Operational Excellence

  • Troubleshoot and resolve technical issues related to platform performance.
  • Monitor daily operations of the Zendesk platform, addressing abnormalities promptly.
  • Ensure integrations with third-party tools function reliably.

Collaboration and Training

  • Partner with the Zendesk Architect to understand strategic priorities and translate them into operational tasks.
  • Train end-users and provide ongoing support to improve user experience and satisfaction.

Platform Optimization

  • Identify opportunities to improve platform performance and efficiency.
  • Implement updates and improvements to ensure the platform remains aligned with best practices.

Key Skills and Qualifications:

  • Hands-on experience in configuring and implementing workflows in Zendesk.
  • Familiarity with Zendesk Autonomous AI Agent functionalities.
  • Strong problem-solving and troubleshooting abilities.
  • Effective collaboration and training skills.

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