Digital Operations Renewal Expert
6 days ago
About Netenrich:
Netenrich is a leading provider of digital operations and security solutions that help organizations boost their effectiveness and manage risk.
Our Resolution Intelligence CloudTM is a native-cloud data analytics platform that enables highly scalable, multitenant security operations and digital operations management for enterprises and service providers.
We transform security and operations data into actionable intelligence that organizations can act on before critical issues occur.
Our customers include over 3,000 organizations and managed service providers who rely on us to deliver secure operations at scale.
Job Title: Renewal Specialist
Job Summary:
The Renewal Specialist will be responsible for managing the end-to-end contract renewal process for clients utilizing our digital and security solutions.
The primary focus will be on maximizing renewal rates, enhancing customer retention, and identifying upsell and cross-sell opportunities.
The Renewal Specialist will work closely with various internal teams to ensure a seamless renewal process that aligns with customer needs, data-driven insights, and company goals.
Key Responsibilities:
• Collaborate with clients in the digital and security domain to understand their specific operational requirements and negotiate contract renewal terms that maximize retention and satisfaction.
• Drive activities to ensure timely and accurate completion of paperwork, including quotes, order processing, and contract amendments relevant to services.
• Establish a structured framework to track, manage, and optimize renewal contracts for services like automation, analytics, and transformation projects.
• Maintain open lines of communication with clients throughout the renewal process, ensuring frequent touchpoints to understand evolving digital needs.
• Engage in proactive follow-ups with customers and partners to provide a seamless renewal experience for complex digital services.
• Address client concerns regarding service continuity, contract details, or the value of renewal, while providing clarity on new capabilities or product updates.
Requirements:
• Experience in digital/security services or operations is highly preferred.
• 5+ years of experience in a customer-facing role, ideally within digital/security services, SaaS, or technology operations.
• Proven experience managing contract renewals and achieving high customer retention rates in the context of digital products or services.
• Strong communication and negotiation skills, with the ability to articulate the value of services to both technical and business audiences.
• Excellent data analysis skills, including the ability to interpret customer usage data, identify trends, and generate actionable insights.
• Proficiency with CRM tools (e.g., Salesforce) and contract management systems.
• Ability to work collaboratively with cross-functional teams in a fast-paced, dynamic environment.
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