Technical Problem Solver

2 days ago


Kozhikode, Kerala, India beBeeSupportEngineer Full time US$ 80,000 - US$ 1,00,000
Job Overview

We are seeking a Technical Support Engineer to fill this critical role. The ideal candidate will provide top-notch technical support to our clients and internal stakeholders.

Key Responsibilities
  • Provide technical assistance to internal and external users, including customer service teams, clients, and partners.
  • Communicate and coordinate feedback and inputs to the development team.
  • Collaborate with the QA lead on QA activities.
  • Troubleshoot complex technical issues with minimal support from the development team.
  • Speak with customers to quickly identify the root of their problems.
  • Propose workarounds to customers when fixes will take time to be released.
  • Deliver timely and accurate customer feedback.
  • Follow up with clients to ensure problems are resolved.
Requirements
  • Bachelor's degree in computer science or information technology.
  • Ability to work during US hours (9 am to 6 pm central time).
  • Experience with tech support for web-based business applications and mobile interfaces.
  • Working knowledge of Linux, Java, JavaScript, MySQL, AWS, browser-based debugging, JSON format, REST APIs, database queries, and logs.
  • Proficiency in remote desktop applications and help desk software.
  • Experience with ticket management tools like Clickup, Jira, Trello, etc.
  • Excellent problem-solving skills and attention to detail.


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