
Elevate the User Experience as a Technical Support Engineer
2 days ago
Job Title: Technical Support Engineer – User Experience Specialist
Description:
Are you a seasoned professional looking to elevate the user experience for thousands of enterprise customers? Do you have expertise in troubleshooting, debugging, and transforming complex issues into seamless user experiences?
We are seeking a highly skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for resolving technical issues, clarifying unexpected behaviors, and responding with precision across web, chat, email, and calls.
As part of our ServiceNow-driven ecosystem, you will dive deep into the platform, using logs, dev tools, and your expertise to find answers. You will collaborate with global teams to continuously enhance product usability and performance. Your ability to untangle complex issues and bring clarity to complexity will make you an invaluable asset to our team.
Requirements:
- 2+ years of experience with ServiceNow (Support, Implementation, or Development)
- Knowledge of AngularJS, AJAX, JavaScript, HTML/CSS, XML
- Basic grasp of OOP principles & SQL
- Solid debugging chops – logs, root cause analysis, platform performance
- Excellent communication – both spoken and written
- Bachelor's degree in Computer Science or equivalent experience
What We Offer:
- Onboarding & Training: Start with an immersive office-based onboarding
- Work Model: On-Site
- In-person Interviews: We believe in meaningful face time
- Flexibility: Be open to shifts – we're global, after all
- Growth: Work with top-tier engineers and product teams
- Culture: Empathy, curiosity, and collaboration are at our core
Let's Talk: If you're excited about transforming the user experience, solving real-world problems, and growing with a team that values your voice, let's talk.
Apply Now: Share your interest with us and take the first step towards joining our team of innovators and problem solvers.
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