
Business Operations Manager
1 day ago
Position:
Workforce Optimization Specialist
The Workforce Optimization Specialist will collaborate with stakeholders, operations, and clients to achieve optimal workforce planning, scheduling, capacity management, and real-time performance monitoring.
Key Responsibilities:
- Collaborate with stakeholders to develop strategic plans for workforce optimization.
- Provide data-driven insights and analysis to support business decision-making.
- Develop and maintain long-term, mid-term, and short-term capacity plans that meet business needs.
- Design efficient schedules that balance service delivery, employee preferences, and costs.
- Oversee intraday management, real-time monitoring, and Service Level Agreement (SLA) adherence.
- Generate and present performance dashboards, staffing reports, and variance analysis to drive business growth.
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