Store Operations Manager

7 days ago


Chennai, Tamil Nadu, India Sankalp HR Services Full time
Job Summary

The Assistant Store Manager is responsible for the overall management of our retail stores, ensuring efficient operations, sales growth, and exceptional customer service.

  • Adhere to sales and operations processes to maintain customer satisfaction
  • Maintain outlet cleanliness and sanitation, keeping records
  • Monitor staff and customer actions to ensure health and safety standards
  • Estimate stock and place timely indents for replenishment
  • Coordinate with Area Managers for supplies and equipment maintenance
  • Inspect equipment and food deliveries
  • Conduct team briefings and de-briefings, discussing daily agendas and sales numbers
  • Maintain log books and SOPs
  • Open and close outlets daily
  • Safeguard company assets, implementing inventory checks and audits
  • Ensure sales and APC targets are consistently met
  • Recruit, hire, and train staff, managing outlet attrition
  • Design and follow duty rosters, scheduling staff work hours
  • Make decisions and solve problems concerning staff
  • Guide, direct, train, and develop staff
  • Maintain staff attendance and update Area Managers/HR daily
  • Follow HR processes for tracking new joiners, resignations, and staff transfers
  • Assist HR in new joiner documentation
  • Address underperforming staff and provide regular updates to Area Managers


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