Store Operations Manager
1 month ago
Job Title: Store Operations Manager
Job Summary:
Vodafone Idea Limited is a leading telecom service provider in India, offering pan-India voice and data services across 2G, 3G, and 4G platforms. We are committed to delivering delightful customer experiences and contributing to the growth of a digital India. We are seeking a Store Operations Manager to join our team in Erode.
Key Responsibilities:
- Drive customer satisfaction and achieve sales targets across all products, including voice, data, and VAS.
- Execute marketing promotions, display, and store experience schemes to enhance customer engagement.
- Ensure compliance with health, safety, and wellness guidelines and educate customers on the same.
- Manage store-level sales and revenue targets, achieving TNPS and EQ.
- Deliver revenue targets for the store and increase revenue per footfall by aiding customers' purchase decisions.
- Ensure and monitor quality of acquisition through the store.
- Minimize losses from pilferage and shrinkage.
- Manage customer retention and achieve customer satisfaction for walk-in customers.
- Ensure adherence to store processes, infrastructure upkeep, and stock availability.
Requirements:
- Graduation in any field.
- Desirable: Post-graduation in business management or MBA.
- 1-4 years of experience in retail store management and customer relationship management.
- Revenue target achievement and cost management experience.
About Us:
Vodafone Idea Limited is a partnership between the Aditya Birla Group and Vodafone Group. We are a leading telecom service provider in India, committed to delivering delightful customer experiences and contributing to the growth of a digital India.
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