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Revenue Manager Assistant

1 month ago

Mumbai, Maharashtra, India AccorHotel Full time
Job Title: Assistant Manager Reservations Revenue

AccorHotel is seeking a highly skilled and experienced Assistant Manager Reservations Revenue to join our team.

Key Responsibilities:
  • Lead and manage all aspects of the Reservations department, ensuring all service standards are followed.
  • Manage and coordinate all group and individual reservations, maximizing revenue and ensuring seamless guest experiences.
  • Collaborate closely with the Sales, Conference, and Accounting teams to drive revenue growth and optimize operations.
  • Produce regular reports on reservations performance, identifying areas for improvement and implementing strategies to enhance revenue.
  • Attend pre-convention meetings and revenue management meetings to stay informed and contribute to strategic decision-making.
  • Develop and implement effective training programs for Reservation Agents, ensuring they are knowledgeable about room products and hotel services.
  • Conduct regular departmental meetings to discuss performance, address concerns, and set goals.
  • Ensure effective productivity of all colleagues through staff scheduling and adhering to budget guidelines.
  • Balance operational, administrative, and colleague needs to maintain a positive and productive work environment.
  • Provide exceptional guest service, responding to inquiries and resolving issues in a professional and courteous manner.
  • Follow department policies, procedures, and service standards, as well as all safety policies.
  • Perform other duties as assigned by management.
Requirements:
  • Previous leadership experience in a similar role is required.
  • Computer literacy in Microsoft Windows applications is essential.
  • A university/college degree in a related discipline is preferred.
  • Strong interpersonal and problem-solving skills are necessary.
  • Highly responsible and reliable individuals are required.
  • Strong communication skills in English are essential.
  • Ability to work well under pressure in a fast-paced environment is necessary.
  • Ability to work cohesively as part of a team is required.
  • Ability to focus attention on guest needs, remaining calm and courteous at all times.
Work Arrangements:

This is a full-time position, with no remote work options.