
Payroll Leadership Role
1 day ago
This is a leadership role that plays a pivotal part in establishing and growing our offshore capability.
The ideal candidate will have in-depth knowledge of Oracle Cloud Payroll, including configuration, processing, troubleshooting, and legislative compliance.
Key responsibilities include leading a team of payroll-focused support consultants, managing performance and development, and delivering high-quality managed services to clients.
- Lead and manage a team of Payroll and HCM support consultants based in India, including recruitment, onboarding, mentoring, and line management responsibilities
- Work hands-on as a senior Oracle Cloud Payroll consultant, triaging, diagnosing, and resolving complex client issues across Payroll and related modules
- Partner closely with the UK Payroll Support Lead to build a cohesive, cross-regional support function and align on service processes and client priorities
- Act as the subject matter expert on Oracle Cloud Payroll, providing deep expertise in configuration, processing, troubleshooting, and legislative compliance
- Supervise and contribute to quarterly Oracle Cloud release cycles, including impact analysis, regression testing, deployment, and communication of relevant changes to clients
- Deliver and coordinate training and knowledge-sharing sessions for team members to support capability growth and process alignment
- Troubleshoot and replicate functional issues, escalating to Oracle as needed and maintaining clear, well-documented resolutions
- Build and maintain strong client relationships, ensuring a high level of satisfaction through responsive, proactive support and communication
- Drive improvements in support processes, documentation, and internal tooling, helping to establish a scalable, high-performing payroll support model
- Review and recommend enhancements from Oracle Cloud updates that would deliver value to clients
- Actively contribute to internal knowledge bases and support materials, and champion a culture of continuous improvement
- Provide strategic input into the ongoing development and structure of the India Managed Services team
- Act as a key liaison between India and UK teams, ensuring seamless collaboration and shared ownership of outcomes
As an employee, you are expected to adhere to Information Security policies and processes.
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