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Automotive Customer Experience Specialist
2 weeks ago
Job Overview:
We are seeking a highly skilled and customer-focused Automotive Spare Parts Customer Service Representative to join our team.
Key Responsibilities:
- Manage daily customer requests through a shared mailbox and provide exceptional member support across multiple channels.
- Ensure customer satisfaction by addressing complaints and inquiries promptly, consistently delivering results that exceed expectations.
- Collaborate with colleagues to identify and assess customers' needs, providing solutions that meet or exceed their expectations.
- Maintain accurate records of customer interactions, comments, and complaints, utilizing this information to drive business decisions and improve customer satisfaction.
- Develop and document knowledge into valuable content, sharing insights with the team to enhance overall performance.
- Stay up-to-date on products and services, continuously enhancing knowledge to better serve customers.
Requirements and Qualifications:
- Proven experience in customer-facing roles, with a track record of delivering exceptional results.
- Demonstrated expertise in automotive repair, parts, and components.
- Strong analytical and problem-solving skills, with the ability to diagnose complex issues and propose effective solutions.
- Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
- Proficiency in English, with excellent written and verbal communication skills.
- Able to work efficiently, prioritizing tasks and managing time effectively to meet deadlines.
- Strong customer service skills, with a focus on providing personalized support and building strong relationships with customers.
- Ability to work in a fast-paced environment, adapting quickly to changing priorities and deadlines.
