
Automotive Service Professional
14 hours ago
We are seeking an experienced and customer-focused professional to join our workshop team as a key point of contact between customers and the technical team.
The ideal candidate will possess excellent communication skills, a passion for automobiles, and strong organizational ability to manage service schedules, customer follow-ups, and service documentation.
- Meet and greet customers to understand their vehicle service requirements
- Provide accurate service estimates and timelines
- Coordinate between customers and technical team to ensure smooth service delivery
- Follow up with customers on service progress and post-service satisfaction
- Maintain accurate service records and manage appointments
- Promote additional services and genuine spare parts when appropriate
Qualifications:
- Minimum 2+ years experience in automotive service advisory role or customer service in automotive industry
- Good understanding of German premium car brands (BMW, Mercedes, Porsche, Mini Cooper preferred)
- Excellent communication and interpersonal skills
- Organized, customer-centric, and solution-oriented
- Passion for automobiles and eagerness to learn
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