
Enterprise Onboarding Specialist
2 weeks ago
Drive customer success as a strategic partner.
Key Responsibilities:
- Develop and refine the onboarding process for customers, including training and implementation.
- Foster relationships among teams to ensure seamless account management.
- Establish metrics and KPIs to evaluate process improvements and overall account health.
- Serve as a subject matter expert, partnering with clients to understand operational challenges and leverage capabilities.
- Address product support inquiries as they arise.
- Collaborate cross-functionally to surface customer requests and translate feedback into product requirements.
- Contribute to operationalizing the implementation function as the team scales.
About You:
- 4-6 years of experience in a customer-facing role such as Technical Onboarding Manager or Customer Onboarding Manager.
- Experience with project managing customer implementations for enterprise clients or consulting at the Director, VP, and Exec level.
- Advanced understanding of SaaS and cloud-based software environments.
- A builder mindset comfortable working in a startup environment.
- Knowledge of APIs, webhooks, and relevant CRUD actions.
- Understanding of database structure and system integration.
- Proven experience troubleshooting technical problems.
- Experience leading customized projects for clients.
- Ability to identify nuanced details from customers and provide tailored solutions.
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