Executive Operations Leader

Are you a seasoned hospitality leader looking for a new challenge? We are seeking an accomplished and resourceful Senior Manager to oversee the operations of our upscale 100+ room hotel.

The ideal candidate will be a hospitality professional between 35 and 50 years, with proven experience in managing premium hotel properties, preferably with involvement in pre-opening projects.

This leadership role demands strategic acumen, operational excellence, and the ability to liaise effectively with government authorities and regulatory bodies. The selected candidate will play a pivotal role in ensuring business continuity, guest satisfaction, operational efficiency, and long-term profitability.

• Strategic & Operational Leadership:
  • Lead the hotel's overall operations, ensuring seamless coordination between departments including Front Office, Housekeeping, Food & Beverage, Engineering, and Security.
  • Develop and execute business strategies aligned with the hotel's vision, brand standards, and financial goals.
  • Establish and monitor KPIs to maintain high standards of service delivery and operational efficiency.
• Pre-Opening Experience (Preferred):
  • Oversee or support the pre-opening activities of new hotel projects, including infrastructure readiness, licensing, vendor onboarding, and system implementation.
  • Collaborate with architects, designers, contractors, and consultants to ensure timely completion and operational readiness.
  • Develop pre-opening budgets, staff deployment plans, procurement schedules, and brand-compliant SOPs.
• Government Liaison & Compliance:
  • Serve as the primary liaison with local, municipal, and state authorities to facilitate timely approvals, renewals, and statutory clearances.
  • Ensure strict adherence to all applicable laws and regulations including health, fire, safety, pollution control, excise, and employment standards.
  • Maintain strong relationships with government and regulatory bodies, fostering goodwill and proactive compliance.
• Financial Oversight:
  • Prepare and manage the annual operating budget, ensuring profitability and efficient use of resources.
  • Analyse financial reports and implement corrective measures where necessary to achieve revenue and cost targets.
  • Oversee procurement, vendor management, and inventory controls to minimize wastage and optimize value.
• Guest Experience & Brand Management:
  • Uphold and promote high standards of guest satisfaction, service excellence, and personalized experiences.
  • Monitor guest feedback, online reputation, and implement service recovery protocols where necessary.
  • Ensure the property maintains brand integrity and complies with brand standards and audit requirements.
• Human Resource Management:
  • Lead recruitment, induction, and training of hotel staff in line with operational requirements and brand expectations.
  • Build a high-performance culture that emphasizes teamwork, accountability, service, and continuous development.
  • Implement performance management systems and ensure employee engagement and retention.

Essential Qualifications & Experience:

 Bachelor's Degree or Diploma in Hotel Management or Hospitality Administration.

 Minimum of 8-10 years of progressive experience in the hospitality industry, with at least 3–4 years in a senior leadership role such as General Manager, Resident Manager, or Executive Assistant Manager.

 Proven experience in dealing with government departments, regulatory compliance, licensing, and statutory approvals is essential.

Skills & Competencies:

Strong leadership, organizational, and decision-making capabilities.

Excellent communication, interpersonal, and negotiation skills.