Front Office Operations Manager

4 weeks ago


Cochin, Kerala, India GREATBELL HR Consultancy Services PVT LTD Full time

Company Overview

GREATBELL HR Consultancy Services PVT LTD is a leading recruitment agency specializing in technical and hospitality manpower solutions. With a robust network of 500 companies across India, we provide tailored recruitment services.

Job Overview

We are seeking a skilled and experienced Front Office Manager to oversee daily operations and ensure high service standards. The ideal candidate will have 4 to 6 years of relevant experience in the hospitality industry and be responsible for managing front office tasks.

Key Responsibilities

  • Oversee daily front office operations to ensure efficiency and high service standards.
  • Manage and train front office staff to deliver exceptional hospitality services.
  • Ensure smooth check-in and check-out processes for guests.
  • Handle guest inquiries, complaints, and requests in a professional and timely manner.
  • Monitor room reservations and coordinate bookings to optimize occupancy rates.
  • Maintain accurate records of room availability, guest accounts, and administrative duties.
  • Coordinate with housekeeping and maintenance departments to ensure rooms are well-prepared and maintained.
  • Implement and maintain effective front office procedures and standards.

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