Front Office Department Head

12 hours ago


Cochin, Kerala, India GREATBELL HR Consultancy Services PVT LTD Full time

Job Summary

We are seeking a highly skilled and experienced Front Office Manager to join our team at GREATBELL HR Consultancy Services PVT LTD. As a Front Office Department Head, you will be responsible for the overall management of the front office operations, ensuring that all guest-related tasks are handled accurately and on time.

The ideal candidate will have a strong background in hospitality management, excellent communication skills, and the ability to work effectively in a fast-paced environment.

Key Responsibilities:

  • Guest Relations: Provide exceptional service to guests, respond to their inquiries, and resolve any issues promptly.
  • Reservations and Room Sales: Manage room inventory, process reservations, and promote room sales to maximize revenue.
  • Staff Management: Supervise and train front office staff, schedule shifts, and handle HR-related tasks.
  • Cash Handling and Credit Procedures: Ensure accurate and efficient handling of cash and credit transactions.
  • Departmental Operations: Maintain an orderly appearance throughout the reception area, monitor stock, and order office supplies.
  • Reporting and Budgeting: Prepare monthly management reports on customer feedback, bookings, and cancellations, and manage the departmental budget.

Requirements:

  • 3+ years of experience in front office management or a related field.
  • Degree in Hospitality Management or a related field.
  • Excellent communication and leadership skills.
  • Ability to work effectively in a fast-paced environment.

What We Offer:

  • A competitive salary of ₹800,000 - ₹1,200,000 per annum, depending on experience.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.


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