Operations and Technical Services Manager

1 week ago


Mumbai, Maharashtra, India ACG Full time

Job Summary

At ACG, we are seeking an experienced Operations and Technical Services Manager to join our team. This role is responsible for providing technical support and services to our customers globally.

Key Responsibilities:

  • Support HOD-Automation for customer support for software development and electrical challenges;
  • Upgradation projects execution (in-house and at customers' sites);
  • Aftermarket revenue generation through upgradation, AMC, IIOT, etc.;
  • Service support for engineering range of machines;
  • Handling PLC, HMI, SCADA, and servo-based systems challenges post-installation;
  • Generating and supporting 21 CFR business;
  • Providing online support globally;
  • Training customers on technical knowledge;
  • Troubleshooting hardware and software issues;
  • Evaluating hardware and software solutions for retrofit upgradation projects and network integration;
  • Modifying and testing project backups (PLC & SCADA);
  • Sales lead generation and communication with sales teams through CRM platforms;
  • Integrating customer feedback into existing business processes and contributing to CAPA;
  • Helping in getting competitor information on products and markets.

Requirements:

  • Technical knowledge of process machines (FB, Coater, and HSM);
  • Knowledge of Mitsubishi or equivalent PLC, HMI, and Zenon or equivalent SCADA;
  • Ability to train others and share knowledge within the team;
  • Analytical ability and techno-commercial knowledge of service offerings;
  • Revenue generation skills and experience with upgradation, AMC, and IIOT projects;
  • Cross-functional teamwork and communication skills;
  • Hands-on experience sharing with service engineers;
  • Competitor research and analysis skills.

Benefits:

  • A competitive salary of $85,000 - $110,000 per annum;
  • Ongoing training and professional development opportunities;
  • A collaborative and dynamic work environment;
  • The opportunity to work with a global team and contribute to the success of ACG.


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