Technical Operations Manager

5 days ago


Mumbai, Maharashtra, India Accurate Background Full time

We are seeking an experienced Technical Operations Manager to join our team at Accurate Background in Thane, India. This is a full-time, in-office position that requires 5 days a week.

Job Summary

The successful candidate will oversee the daily operations of our IT support team, ensuring timely and effective resolution of technical issues. This includes supervising and mentoring a team of Technical Operations Coordinators, providing guidance and support, as well as coordinating with the Global IT Manager and other regional IT teams.

You will be responsible for troubleshooting and resolving complex hardware, software, and network-related issues escalated by the team. Additionally, you will answer helpdesk tickets and provide technical support via phone, email, or ticketing system for end-users across the company.

This role also involves ensuring proper documentation of issues, resolutions, and updates in the tracking system, conducting regular performance reviews, and providing feedback to team members.

Your leadership skills will be crucial in developing and implementing training programs to enhance the skills and knowledge of the IT support team. You will also monitor and analyze support metrics to identify areas for improvement and implement corrective actions.

To succeed in this role, you must have a strong understanding of Windows, macOS, and networking concepts, as well as excellent problem-solving and communication skills. A proven ability to lead and motivate a team in a fast-paced global environment is essential.

Key Responsibilities:

  • Supervise and mentor a team of Technical Operations Coordinators.
  • Oversee the daily operations of the IT support team.
  • Troubleshoot and resolve complex hardware, software, and network-related issues.
  • Answer helpdesk tickets and provide technical support.
  • Ensure proper documentation of issues and resolutions.
  • Conduct regular performance reviews and provide feedback.
  • Develop and implement training programs.
  • Monitor and analyze support metrics.
Requirements

To be considered for this role, you must have:

  • 4-5+ years of experience in IT support or related roles.
  • At least 1 year of experience in a supervisory or team lead position.
  • Strong understanding of Windows, macOS, and networking concepts.
  • Excellent problem-solving and communication skills.
  • Proven ability to lead and motivate a team in a fast-paced global environment.
  • Proficiency with Microsoft Office Suite and IT support ticketing systems.
Working Conditions

This is a full-time, in-office position based in Thane, India. The successful candidate may be required to work flexible hours to accommodate different time zones or urgent situations.

Salary: ₹20,00,000 - ₹25,00,000 per annum, depending on experience.



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