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3 days ago
This role involves designing, developing and implementing training programs to ensure consistent service excellence across multiple hotel properties. The goal is to equip team members with the necessary skills and knowledge to deliver exceptional guest experiences.
Key Responsibilities:- Training Program Design: Develop core training programs for onboarding, brand standards, guest service, compliance and operations.
- Culture-Specific Training: Customize training content to reflect the needs and culture of each property while maintaining brand alignment.
- Blended Learning Strategies: Implement in-person, on-the-job, virtual and e-learning formats to reach diverse learners.
- Quality Control: Ensure consistency in training quality across all properties.
- Needs Assessment: Conduct training needs assessments in collaboration with hotel department heads and HR teams.
- Performance Monitoring: Monitor and analyze performance data, guest feedback and quality audit scores to identify training gaps and improvement areas.
- Skill Development: Develop targeted learning solutions based on business objectives and performance outcomes.
- Leadership Development: Deliver leadership development programs for supervisors, managers and high-potential team members.
- Coaching: Coach hotel leadership teams on training techniques, team engagement and performance management.
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