Lead HRO Operations Specialist

2 days ago

Noida, Uttar Pradesh, India beBeeProfessional Full time ₹ 1,04,000 - ₹ 1,30,878

We are seeking an experienced professional to lead our HRO Operations team. The successful candidate will be responsible for the day-to-day management of Workforce Data Administration (Hire to Retire) processes, ensuring accuracy and adherence to quality standards.

Key Responsibilities

The ideal candidate will have:

  • Experience in Workforce Data Administration (Hire to Retire) operations in an outsourced environment of HRO domain and in-depth end-to-end process knowledge
  • Transition exposure - should have transitioned large client relationships seamlessly
  • Ability to lead & build teams, and influence multiple internal partners
  • Ability to build client partnerships and work in cross-functional teams, especially with Relationship / Sales teams

In addition, the candidate will be expected to:

  • Oversee Workforce Data Management (Hire to Retire) processes, ensuring accuracy and adherence to quality standards
  • Handle escalations and resolve complex data issues in a timely manner
  • Assess actual performance against standards to resolve whether the team is on target to reach goals and take corrective actions as vital
  • Constantly work to find opportunities to drive value beyond SLA's and contractual terms - hence be able to drive value share and Transformation opportunities
  • Ensure timely resolution of customer / intensified issues along with root cause analysis to avoid reoccurrence
  • Should be able to mentor, guide, influence & empower the team to achieve targets. Ensure key people metrics are met
  • Be able to build talent for future growth
  • Right hiring and Resource planning along with optimizing the resource utilization by identifying areas of efficiency

We offer a dynamic work environment with opportunities for growth and development. If you are a motivated and results-driven professional looking for a new challenge, please submit your application.

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