Customer Experience Leader

2 days ago

Pune, Maharashtra, India beBeeProductManagementDirector Full time ₹ 2,00,00,000 - ₹ 2,50,00,000
Job Title

Product Management Director

Job Description

As a seasoned Product Management Director, you will oversee the product strategy and execution of our CX portfolio. This includes working with development teams to drive roadmap planning, prioritization, and delivery.

You will collaborate closely with sales, marketing, and engineering teams to ensure that our products meet customer needs and stay competitive in the market.

Key responsibilities include establishing strategic clarity for product differentiation, creating well-defined major release roadmaps, and ensuring timely launch readiness.

Additionally, you will measure ongoing adoption, identify and address barriers to upgrades, and lead cross-functional adoption activities as needed.

Required Skills and Qualifications
  • Proven background and in-depth knowledge of customer experience platforms such as Pega, Adobe Marketing, Salesforce Marketing, Hubspot.
  • Knowledge of using Aha or similar Product Management tools is a plus.
  • Bachelor's degree or equivalent.
  • Product Management experience is a plus.
  • Experience working with sales and development teams is essential.
  • Understanding and/or demonstrated experience of how to infuse AI/ML into a marketing product in a meaningful way.
Benefits

This role offers the opportunity to work on exciting product initiatives, collaborate with talented teams, and drive business growth.

As a valued member of our team, you will have access to professional development opportunities, flexible work arrangements, and a collaborative work environment.

Others

Collaborate with team and stakeholders across a wide geography.

Works well under pressure and can prioritize workload to meet deadlines.

Ability to multi-task, work independently, and communicate with diplomacy and tact.

Able to influence cross-functional teams with thoughtful insight and without formal authority.

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