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Senior Manager, Customer Experience Leader

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Job Title: Senior Manager, Customer Experience LeaderJob Summary:

We are seeking a visionary leader to build and scale a high-performing customer support team for our growing organization.

Key Responsibilities:
  • Drive strategic initiatives and lead global teams to deliver exceptional customer experiences.
  • Maintain technical expertise, data-driven decision-making, and operational excellence.
Requirements:
  • 10–15 years of experience in technical support/customer success, including 2+ years of leadership experience.
  • Strong understanding of SaaS and enterprise technology is essential, along with proficiency in support tools like Salesforce and Freshworks.
Work Details:
  • Work Location: Pune (Office-based).
  • Typical Work Hours: 2:00 PM to 10:00 PM IST (with flexibility based on business requirements and team priorities).
We offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package. If you're ready to lead with purpose and make customer support a strategic advantage, we encourage you to apply.