UCCE and CVP Solutions Architect

3 days ago

Jodhpur, Rajasthan, India beBeeSolution Full time ₹ 25,00,000 - ₹ 35,00,000
UCCE and CVP Solutions Architect

At a global company, we empower our clients to leverage technology innovation by creating tailored solutions that address their business challenges and drive them forward in their industry.

Key Responsibilities:

  • Design Architecture Develop robust architectures for scalable, resilient, and high-performing contact center solutions, incorporating Cisco UCCE and CVP components. Create detailed design documents, high-level and low-level diagrams, and integration plans.
  • Implementation Configuration Lead or participate in the installation, configuration, and deployment of UCCE and CVP components, including ICM PGs, Call Servers, Gateways, Media Servers, Finesse, and supporting applications.
  • System Integration Integrate Cisco UCCE and CVP with third-party applications, such as CRM systems, workforce management, IVR, call recording analytics, and other enterprise solutions, ensuring seamless operation with existing telephony and network environments.
  • Scripting Application Development Develop, update, and troubleshoot CVP VXML applications and ICM scripts to support dynamic routing, self-service, and intelligent call distribution. Collaborate with development teams for custom requirements.
  • Support Troubleshooting Provide tier-3 support for complex issues, investigate root causes, and resolve incidents involving UCCE, CVP, and related technologies. Participate in on-call rotations and deliver prompt resolutions to minimize downtime.
  • Performance Monitoring Optimization Monitor system health, performance metrics, and call flows. Proactively identify bottlenecks, capacity issues, and opportunities for optimization.
  • Upgrades Patching Plan, test, and execute upgrades, patches, and migrations for UCCE and CVP platforms. Ensure compliance with security, regulatory, and organizational standards.
  • Documentation Maintain comprehensive documentation, including configurations, topologies, change management records, and knowledge base articles.
  • Collaboration Mentoring Work closely with network, telephony, security, and infrastructure teams. Mentor junior engineers and provide technical guidance on best practices and new technologies.
  • Stakeholder Engagement Communicate with business stakeholders to gather requirements, provide status updates, and translate technical concepts into business-focused language.
  • Compliance Security Ensure all solutions adhere to applicable policies, security standards, and industry best practices.

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