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Front Desk Operations Manager

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Ahmedabad, Gujarat, India beBeeReservations Full time ₹ 1,04,000 - ₹ 1,30,878
Assistant Manager Reservations

Key Responsibilities of the Assistant Manager Reservations:

  • Supports the smooth operation of the reservations department, ensuring diligent financial process control in accordance with established company procedures.
  • Works as part of a team to maximize guest satisfaction and comfort, sourcing quality products while delivering a positive and responsive approach to inquiries and problem resolution.
  • Takes responsibility for assigned duties and tasks, ensuring that all work is carried out in a timely and professional manner.
  • Delivers on departmental plans and objectives, where hotel initiatives & targets are achieved.
  • Collaborates with their immediate report, ensuring that costs and inventory are controlled, that productivity and performance levels are attained.
  • Builds and maintains effective working relationships while promoting the company culture and values.
  • Ensures adherence to all legislation, where due diligence requirements and best practice activities are planned, delivered, and documented for internal and external audit, performing follow-up as required.
  • Experience in reservations beneficial but not essential.
  • A hands-on approach with a can-do work style commitment to delivering exceptional guest service, driven by a passion for the hospitality industry.
  • Ability to find creative solutions taking ownership for duties and tasks assigned.
  • Personal integrity, with the ability to work in an environment demanding excellence.
  • Experience of working with IT systems on various platforms.
  • Strong communication skills.