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Remote Customer Support Professional
3 weeks ago
At Amazon, our goal is to be Earth's most customer-centric company. To achieve this, we need a talented team of professionals who can deliver exceptional support experiences for our customers.
As a Virtual Customer Service Associate, you will be the first point of contact for our customers. You will answer their requests through phone, chat and/or email, providing solutions to their queries and ensuring that they have a positive experience with our brand.
Our team uses a variety of tools to navigate, research, and review solutions, and communicate effectively with customers. We are looking for individuals who are hard-working, articulate, and detail-oriented. They should also be friendly and customer-focused in every situation, able to learn quickly and embrace change, and comfortable multi-tasking in a high-energy environment.
The role requires strong communication skills in English (both written and oral fluency), as well as the availability to work varying shifts from Monday to Sunday within the operating hours. You will also need to be willing and able to work in rotating shifts (i.e. early, late, overnight, weekend, and overtime as required).
We offer a number of benefits, including medical insurance, pension plan, internet allowance, lifestyle benefits and retail discounts through our Amazon Extras program. Additionally, we provide expert training and ongoing opportunities to learn more and develop your skills.
Protecting your privacy and the security of your data is a longstanding top priority for us. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.
Qualifications- Minimum age: 18 years old
- Have the right to work in India
- Strong communication skills in English (both written and oral fluency)
- Availability to work varying shifts from Monday to Sunday within the operating hours
- Willingness and ability to work in rotating shifts (i.e. early, late, overnight, weekend, and overtime as required)
- Medical insurance
- Pension plan
- Internet allowance
- Lifestyle benefits and retail discounts through our Extras program
