Remote Support Specialist

18 hours ago

India Octane Software Solutions Full time
About Us Octane Software Solutions, a leading IBM partner specializing in Planning Analytics TM1, is seeking an experienced IBM TM1 Planning Analytics Senior Developer. This full- time role, based exclusively on-site in Sydney, involves developing and maintaining IBM TM1 Planning Analytics solutions. You will design and implement data models, develop complex business rules, create reports and dashboards, and troubleshoot system issues. Our focus is on enhancing budgeting, forecasting, and financial modelling processes using automation and AI to ensure accurate, integrated data and better decision-making.

Workday Support Consultant (Remote – Australia Client)

Position:  Workday Support Consultant
Location:  Remote (servicing Australian client)
Employment Type:  Full-time 

We are seeking an experienced  Workday Support Consultant  to provide functional and technical support for our client’s Workday platform. This is a remote role supporting an Australian organisation, requiring excellent problem-solving skills, stakeholder engagement, and a strong understanding of Workday modules and integrations.
You will be responsible for managing day-to-day support requests, ensuring system stability, and delivering continuous improvement initiatives across HR, Payroll, Finance, or other Workday modules in scope.

Provide  L2/L3 support  for Workday users, ensuring timely resolution of incidents and service requests.
Monitor, troubleshoot, and maintain Workday integrations and business processes.
Partner with HR, Payroll, Finance, and IT teams to understand business requirements and provide Workday solutions.
Assist with configuration changes, enhancements, and release management.
Conduct impact assessments for Workday updates and new functionality.
Prepare and maintain documentation (knowledge base articles, process flows, support procedures).
Provide user training and guidance as needed.
Ensure compliance with data security, privacy, and audit requirements.

Skills & Experience
~3+ years’ experience  working with Workday in a support or consulting capacity.
~ Strong hands-on knowledge of at least two Workday modules (e.g., HCM, Payroll, Recruiting, Finance, Absence, Time Tracking).
~ Experience supporting  Workday integrations  (EIB, Core Connectors, Studio).
~ Familiarity with  Workday security, reporting, and calculated fields .
~ Strong analytical and troubleshooting skills with a customer service mindset.
~ Previous experience supporting  Australian payroll and compliance  (desirable).

Bachelor’s degree in Information Systems, HR, Finance, or a related field (preferred).
Workday certifications highly desirable.

100% remote role servicing a leading Australian organization.
~ Exposure to diverse Workday modules and projects.
~ Collaborative and supportive virtual team environment.
~ Opportunity to influence ongoing enhancements and transformation initiatives.

 
Please read the full job requirements carefully to ensure this role aligns with your skills and experience. We are specifically looking for candidates with strong Workday support experience and integration knowledge .

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