Delivery Excellence Specialist

1 day ago

Bengaluru, Karnataka, India beBeeService Full time ₹ 9,00,000 - ₹ 12,00,000

Job Title: Senior Service Delivery Manager

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We are seeking a seasoned professional to lead and manage customer maintenance services. The ideal candidate will have strong expertise in contract management, customer relations, and quality assurance.

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The role requires driving operational excellence, ensuring contractual compliance, and maintaining customer satisfaction. Key responsibilities include managing end-to-end maintenance service delivery, on-boarding new customers, and collaborating with cross-functional teams.

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Required Skills and Qualifications:

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  • 10–15 years of professional experience with at least 5 years in similar roles
  • Strong background in IT, pharma, or other quality-driven industries
  • Demonstrated experience in managing AMCs, renewals, and customer maintenance services
  • Ability to manage P&L, contracts, and customer-facing operations
  • Preferred relevant experience in Quality Management
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Benefits:

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  • Competitive compensation package
  • Opportunities for professional growth within a global organization
  • Continuous learning and development opportunities
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Join Our Team:

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Our company is the leading provider of MES software to the pharmaceutical and biotech manufacturing industry. We offer first-in-class Werum PAS-X software that allows our customers to control and record the making of life-saving therapies.

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