Strategic Business Operations Manager

3 days ago

Davangere, Karnataka, India beBeeClientExperience Full time ₹ 1,00,00,000 - ₹ 1,50,00,000
Job Description

We provide exceptional client experiences through operational excellence.

Key Responsibilities:
  • Develop and execute business strategies in collaboration with stakeholders.
  • Manage workflow, escalate issues, and delegate workload across the leadership team.
  • Deliver operational programs, projects, and services that drive business growth.
  • Align with organisational strategy to improve risk, compliance, quality, and productivity.

Build high-quality relationships with internal/external stakeholders.

Proactively identify stakeholder needs, discuss potential solutions, and deliver value-added outcomes.

Ensure compliance with regulatory requirements and internal guidelines.

Collaborate with other teams to enhance client satisfaction.

Review process risks and implement adequate controls.

Develop succession planning for critical roles within the team.

Coach line managers and serve as an escalation point for operational issues.

Manage talent recruitment, development, and retention requirements.

Conduct periodic performance reviews for direct reports.

Build inclusive and diverse teams.

Required Skills and Qualifications
  • Proven track record of delivering excellent client service.
  • Knowledge and experience in organisational effectiveness and operations management.
  • Critical thought process, analytical, and strategic skills.
  • Leadership and vision in managing teams and major projects/initiatives.
  • Excellent interpersonal and collaborative management style.
Why This Role is Right for You

The ideal candidate will possess a unique blend of technical expertise, business acumen, and people skills.

This role offers a rare opportunity to make a meaningful impact on our organisation's success.

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